Dear sd Experts please tell me How To Achieve In SAP
Customer : 120000
Company: AAA
AAA Company offered if customer purchased Material ZZZ For 100 qnty They will Give Free of goods Material XXX 15 For Diwali
: ex: Now customer Purchased 100 qnty and he got 15 Free of goods from the company Now This scenario ok Imagine stock reached just one day before DIWALI suddenly Customer Found some damaged stock Like 10 Items
now he wants to back the stock and he doesn't want the same material 10 Items (zzz) He wants only Money
because Once DIWALI Completed he cant sell the products he will be in loss ( i am giving just example to understand)
so he wants money back .....................For 10 Qnty
But he is not ready To Give back Free of goods Back (XXX) Because He purchased the stock From the company is giving free goods thats way
Yes it is correct point From the customer side because every customer will think like this only no wrong with him ...
Now coming to Company issue .... Company everything calculated material cost and finally decided That 100 Material ZZZ We can give XXX 15 Material As a free of Goods here no loss and no profit
But if customer Is asking Money back for Damaged stock and he doesn't want To give free of goods back ,,,
So here from company point of view some loss will be generating definitely..100 % so how we will proceed with FI @MM IN SAP
Because I think another option plz guide me
Thanks a lot